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bga88 collects and manages your personal information with care, and this policy explains exactly what we gather, why we need it, and how you can review or correct it. Access to our platform and the protections described here depend on your local law and the eligible regions we serve.
When you open an account with bga88, we collect the details you provide during registration — your name, email address, mobile number and the payment method you choose to use. Where you transact through bKash or Upay, we record the transaction reference and amount to maintain an accurate account wallet history. We do not store full wallet credentials on our side; payment processing is handled through the respective payment rails, and we hold only the reference data needed to match your deposit or withdrawal to your account record. We also collect device and session data — the type of browser or mobile device you used, your approximate location region and the time of your session. This helps us detect unusual account access and keep your session secure. We do not sell your personal data to third parties. Aggregated, non-identifiable data may be used internally to understand how the platform is used across different device types and account flows. The legal basis for processing your information, and the rights available to you, will vary depending on your local law and the eligible region in which you access our platform. If you are unsure whether this policy applies to your situation, please contact our support team before continuing.
This privacy policy applies specifically to information processed through bga88 and the account services we operate directly. It does not extend to external sites, third-party payment processors or any service you reach by following a link away from our platform. Understanding the boundary helps you know when our commitments apply and when another party's own policy governs your data.
Data you submit when opening or logging into your account — email, mobile number, password — falls fully under this policy. We control how it is stored and who can access it within our platform systems.
When you deposit or withdraw using bKash or Upay, the payment rail itself operates under that provider's own data terms. We hold only the reference and amount data linked to your bga88 account wallet record.
Your browsing behaviour within bga88 — which sections you open, how long you spend in the lobby, which game categories you view — is captured in session logs governed by this policy and our cookie notice.
Game studios and external links you follow from within our platform operate under their own privacy terms. bga88 does not control or take responsibility for data handled outside of bga88 directly.
You have practical options for managing the personal information we hold. Within your signed-in account area, you can review the details recorded against your profile and submit a correction request if any information is inaccurate. If you believe a transaction reference linked to your bKash or Upay deposit is incorrectly recorded, raise it through the account support route — we will check the reference against the payment rail record and update your account wallet accordingly. If you want to know what data we hold about you in full, send a written request through our published support channels. We will respond within the timeframe required under the applicable local law for your eligible region. Where you decide to close your account, we retain certain records for the period required to meet our operational obligations, after which they are deleted or anonymised. We will not use your contact details for any purpose beyond account communications and the platform services you signed up for.
Open the account settings page after logging in to see the profile data and transaction history currently held against your account. Check that your mobile number and email address are correct.
If your registered name, mobile number or email is wrong, raise a correction request through the support contact route. We will verify the change against your account history before updating.
Submit a written request via our published support channel to receive a summary of the personal data associated with your account. Response timelines depend on your local law and eligible region.
If you choose to close your account, contact support to start the process. We keep certain records for our operational obligations before removing or anonymising your data in line with this policy.
If you have a question about how bga88 handles your personal data, or if you want to exercise any of the rights described in this policy, the routes below are the ones we publish and actively monitor. Please use the channel that fits your question — account-specific queries are handled fastest when you include your registered mobile number or email address so we can locate your record without delay.
Open the live chat widget from any page on bga88 while signed in. This is the fastest route for account-related privacy questions, including data correction and transaction record checks.
Send your written data request or policy question to the support email address listed in the Contact section of our site. Include your registered email or mobile number so we can locate your account record.
The Help section on bga88 covers common account and data questions in detail. Browse it first — many privacy and data-handling queries are answered there without needing to contact support directly.
We take a straightforward approach to data handling: collect what is necessary, retain it for no longer than required, and give you a clear route to review or query it. The details below cover the four areas we get the most questions about from account holders in Bangladesh.
We use session cookies to keep you logged in across pages and functional cookies to remember your language and display preferences. You can manage cookie permissions through your browser settings; blocking essential cookies may affect your ability to log into your account.
Your account password is stored in an encrypted format. We do not have access to your plain-text password. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through live chat.
We keep your account data for as long as your account is active and for the period required after closure to meet our operational obligations. Transaction references linked to bKash or Upay deposits are retained as part of your financial record for that same period.
When we update this policy, we post the revised version on this page with the date it takes effect. Continued use of your account after a policy update means you have read the new version. If you disagree with a change, contact support before the effective date.
These are the questions we hear most often about how personal data is handled on bga88. If your question is not covered here, use the live chat or email route listed in the contact section above.
We collect the details you enter during registration: your name, email address and mobile number. We also record device and session data such as browser type and approximate region. Payment transaction references from bKash or Upay are linked to your account wallet record.
We do not sell your personal data. We may share minimal reference data with payment processors like bKash or Upay solely to match transactions to your account. Game studios on our platform handle in-session data under their own terms, not ours.
Log in and open your account settings to check the details currently recorded. If anything is wrong, contact support through live chat or the published email address. Include your registered mobile number so we can find your record and process the correction.
You can request account closure through our support channel. After closure, we retain certain records for the period required by our operational obligations, then delete or anonymise them. The exact retention period depends on applicable local law and your eligible region.
Session cookies keep your login active while you browse. Functional cookies store your display preferences. You can adjust cookie settings in your browser, but blocking essential cookies may prevent you from logging into your account or completing transactions.
Transaction references from bKash or Upay deposits are part of your financial record and are retained for the same period as other account data after closure. You can request a summary of these records through our published email support route before or after closing.